Customer service is a double-edged sword. Get it right and you can make loyal, lifelong customers who sell your products for you. Get it wrong and you can find your business in real trouble. The Wrong Way to Do It My friend Frank gave me an example of the exact wrong way to do customer […]
Archive for customer service
Three Reasons You Can’t Afford That High-Maintenance Client
How to Spot the Relationships that Will Only Drag You Down
I don’t mean to sound unkind, but there are just some people you are not called to serve. You can spend all your time caught up in the drama of their demands and accusations, or you can move on. The sooner you cut the cord, the more productive—and happy—you’ll be.
The One Thing You Need to Create Wow Experiences
How to Overcome the 5 Obstacles to Excellence
If we are going to create wow experiences, we must become courageous. This is a personal, psychological bridge we need to cross. What we want—that wow experience—is on the other side of the ravine. There’s no other way to get there from here.
Why Sometimes You Need to Fire Your Customers
What It’s Costing You to Serve Everyone as if There’s No Limit
If you’ve ever worked in retail—and even if you haven’t—you’ve probably heard the phrase, “the customer is always right.” But just because you’ve heard it doesn’t make it true. My daughter Megan enjoys the BBC show, Mr. Selfridge, about pioneering retailer Jeremy Selfridge. Supposedly, he was one of the people to popularize the phrase that […]
Why Customer Service is the New Marketing
3 Undeniable Principles Entrepreneurs Can’t Afford to Miss
If you make a stellar product but don’t provide stellar customer service, guess what you won’t have? Very many customers. If you’re looking for a competitive advantage in business, customer service is the answer. Why? It’s like investing in both customer loyalty and your promotional budget at the same time. Customer service is the new […]
3 Characteristics of the New Marketing
The new marketing is about building relationships. It includes authenticity, generosity, and story-telling.