I used to watch Apple’s product events with eager anticipation. But when I watched the most recent one, I was disappointed. I’m a serious Machead. But if I’m honest, I think they’re losing their mojo. It’s a cautionary tale, one that Steve Jobs actually warned about. Using IBM and Xerox as examples, Jobs explained the […]
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If you make a stellar product but don’t provide stellar customer service, guess what you won’t have? Very many customers. If you’re looking for a competitive advantage in business, customer service is the answer. Why? It’s like investing in both customer loyalty and your promotional budget at the same time. Customer service is the new […]
What programs do you automatically run when you startup your computer? In this post, I share my favorites—eighteen in all.
Beyond his cultural and technological contributions, the legacy of Steve Jobs offers up five leadership lessons. In this guest post, Tor Constantino explains.
I have argued for years that, “It’s the product, Stupid.” The secret to success in any business is to deliver a great, compelling product. No amount of marketing savvy, salesmanship, or operational excellence can overcome a weak product.