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Michael Hyatt
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Archive for customer service

Why Great Customer Service Is So Important

5 Ways We’re Focused on Making Ours Great

July 3, 2017 by Michael Hyatt

Customer service is a double-edged sword. Get it right and you can make loyal, lifelong customers who sell your products for you. Get it wrong and you can find your business in real trouble. The Wrong Way to Do It My friend Frank gave me an example of the exact wrong way to do customer […]

Filed Under: Influence, Leadership Tagged With: change, culture, customer service, Leadership, organizational change, WOW

Three Reasons You Can’t Afford That High-Maintenance Client

How to Spot the Relationships that Will Only Drag You Down

May 12, 2017 by Michael Hyatt

I don’t mean to sound unkind, but there are just some people you are not called to serve. You can spend all your time caught up in the drama of their demands and accusations, or you can move on. The sooner you cut the cord, the more productive—and happy—you’ll be.

Filed Under: Leadership Tagged With: Client Service, Customer Engagement, Customer Satisfaction, customer service, Featured, fired, High Maintenance, Leadership, Opportunities, relationships, Resource Management

The One Thing You Need to Create Wow Experiences

How to Overcome the 5 Obstacles to Excellence

April 24, 2017 by Michael Hyatt

If we are going to create wow experiences, we must become courageous. This is a personal, psychological bridge we need to cross. What we want—that wow experience—is on the other side of the ravine. There’s no other way to get there from here.

Filed Under: Leadership Tagged With: Courage, customer service, Fear, Leadership, WOW

Why Sometimes You Need to Fire Your Customers

What It’s Costing You to Serve Everyone as if There’s No Limit

October 12, 2015 by Michael Hyatt

If you’ve ever worked in retail—and even if you haven’t—you’ve probably heard the phrase, “the customer is always right.” But just because you’ve heard it doesn’t make it true. My daughter Megan enjoys the BBC show, Mr. Selfridge, about pioneering retailer Jeremy Selfridge. Supposedly, he was one of the people to popularize the phrase that […]

Filed Under: Entrepreneurship Tagged With: Customer Satisfaction, customer service, team

Why Customer Service is the New Marketing

3 Undeniable Principles Entrepreneurs Can’t Afford to Miss

March 2, 2015 by Michael Hyatt

If you make a stellar product but don’t provide stellar customer service, guess what you won’t have? Very many customers. If you’re looking for a competitive advantage in business, customer service is the answer. Why? It’s like investing in both customer loyalty and your promotional budget at the same time. Customer service is the new […]

Filed Under: Platform Tagged With: apple, customer loyalty, customer service, Cyfe, MailChimp, Total Customer Experience, Zappos

3 Characteristics of the New Marketing

May 14, 2012 by Michael Hyatt

The new marketing is about building relationships. It includes authenticity, generosity, and story-telling.

Filed Under: Platform Tagged With: Customer Engagement, customer service, marketing, The Southern, WOW

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