Many words in the English language are difficult. In fact, there’s even a Dictionary of Difficult Words. But none are more difficult than these: “I’m sorry. I was wrong. Will you please forgive me?”
Archive for Apology
How Leaders Make It Right When They Blow It
5 Necessary Steps to a Mended Relationship
If you’re in a position of leadership, chances are better than good you’re going to blow it with your people sooner or later. It’s like messing things up in your marriage. Don’t ask me how I know this, but it’s inevitable from time to time. There are pluses and minuses to that comparison, but one […]
Before You Send That Angry E-mail
I have fired off my share of angry letters and e-mail. Honestly, I cannot think of a single time when these communiques had a positive effect. Here are six steps you can take when you are tempted.
How to Fail Well
As a leader, it’s not whether you will fail but HOW. In this guest post, Nathan Rouse shares five principles for failing well.
Taking Responsibility for Your Mistakes
One key to leadership is the willingness to stand up and take responsibility for your mistakes. Good leaders do this even if they are guilty of 10% of the accusation or problem.