We’re over seventy days into the New Year. How are you doing with your goals and resolutions? Some people I talk with are building momentum and making big gains. Others are struggling—especially when it comes to developing beneficial new habits. For decades now I’ve heard that it takes twenty-one days to form a new habit, […]
How to Make a New Habit Stick
5 Lifelines for Finding Peace in Difficult Times
A Review of Michele Cushatt’s New Book, ‘Undone: A Story of Making Peace with an Unexpected Life’
I start a lot of books. I quit the bad, finish the good, and come back again and again to the truly great. Michele Cushatt’s newest, Undone: A Story of Making Peace with an Unexpected Life, is one of those. Michele is one of the most gifted communicators I know. I love the way she […]
Why Customer Service is the New Marketing
3 Undeniable Principles Entrepreneurs Can’t Afford to Miss
If you make a stellar product but don’t provide stellar customer service, guess what you won’t have? Very many customers. If you’re looking for a competitive advantage in business, customer service is the answer. Why? It’s like investing in both customer loyalty and your promotional budget at the same time. Customer service is the new […]
3 Reasons We Should Be Slow to Judge
Why Criticism Can Be More like Poison than Medicine
When I think of key leadership qualities, decisiveness is always high on the list. The ability to quickly size up a situation and act is essential. But sometimes we can be too fast. And that’s especially true when it comes to criticism.
3 Ways You’re Giving up Power with Your Words
How the Way You Speak Can Sabotage Your Success
Our words can be powerful tools to accomplish our goals. But sometimes the things we say can sabotage our success. I have led, counseled, and mentored people for decades now. One thing I’ve noticed time and again is how much power our words possess. Whether we’re speaking, blogging, selling, or debating, we rely on our […]
What I Learned from Donald Miller about Being Brave
3 Powerful Truths from His New Book ‘Scary Close’
Donald Miller’s newest book, Scary Close: Dropping the Act and Finding True Intimacy, is out and off to a great start. I can see why. It’s his best book so far. I’ve known Don for over a decade. He was one of our bestselling authors at Thomas Nelson, during the time I was publisher, president, […]