If you’ve ever worked in retail—and even if you haven’t—you’ve probably heard the phrase, “the customer is always right.” But just because you’ve heard it doesn’t make it true. My daughter Megan enjoys the BBC show, Mr. Selfridge, about pioneering retailer Jeremy Selfridge. Supposedly, he was one of the people to popularize the phrase that […]
Archive for Main ⬅︎ Don’t use
Why You’re Unhealthy, Stuck, and Miserable
One Trick Anyone Can Use to Improve Their Circumstances Starting Today
I hear from people all the time who feel stuck in bad jobs, bad habits, and bad relationships. And when it comes down to it, I have one single piece of advice. It’s pretty simple, actually. Ready? Here it goes: Stop thinking about it. No, I don’t mean live in denial. What I do mean […]
How To Lead Even When You’re Scared
And Why Great Leaders Learn to Embrace Their Fear
We’ve all felt it. Right before you try a new idea for the first time, there’s always that moment of panic. Is this really going to work? Is it too late to back out? I say “panic,” but let’s call it what it is: self-doubt. Deep down, whenever you put yourself out there, you secretly […]
4 Stages for Creating Maximum Impact for Your Message
The Inside Scoop on My Content Strategy
I create a lot of content across my blog, podcast, online courses, books, and membership site. And sometimes readers and other content creators wonder about my strategy. The other day I heard from a reader who not only follows my blog and podcast, but is also a Platform University member and follows #VirtualMentor. When he […]
3 Winning Elements of Pope Francis’ Leadership Style
Understanding the Source of His Influence and Impact
During his recent trip to America, Pope Francis addressed the U.S. Congress and the United Nations. And the truth is leaders of all kinds have a lot to learn from him. Francis is enormously popular. But whatever we personally think about this particular pope—pro or con—or the Catholic Church, it doesn’t change the fact that […]
One Key Ingredient in a Team Worth Working For
And Here’s a Hint: It’s Not Talent, Skill, or Expertise
Is there anything more frustrating than trying to accomplish a big goal with someone who’s negative, unimaginative, and defensive? Thankfully, it’s been a while since I’ve tried. But I’ve had my share in the past, and I can tell you that nothing will kill an organization’s productivity and vision like a can’t-do person. But if […]