Perhaps you’ve noticed: customer service has deteriorated noticeably since the recession began. Fewer waiters in restaurants. Slower room service in hotels. Longer wait times for support. This is hardly surprising. With significant layoffs in almost every industry, fewer people are available to provide the level of service you have come to expect. Here are four strategies for responding to poor customer service.
Archive for Leadership
Priority Management and Life Balance
Most people believe that somehow, if they can just find the right system, they can get everything done. I think this is a myth bordering on an outright lie. You can’t do it all. Time is a limited resource. In my experience, the key to work/life balance begins by getting crystal clear on your priorities.
What Keeps You Going When You Want to Quit?
Everything important requires work. Hard work. And sometimes there is a long arc between the dream and it’s realization. That’s when we want to quit, but that is also where the work and the transformation occur.
The Necessity of Obstacles, Part 2
In summary, the greatest obstacle you face could be your greatest opportunity. It really comes down to your response to it.
6 Steps to More Courage
The one thing that will keep you from settling is courage. This is the only thing that gives life to the dream once the initial magic wears off. In my experience, there are six ways to find the courage you need to swim against the tide and stand for wow.
Leadership 2.0
Our interaction with the Web and the expectations it creates have shaped what we expect from our leaders. Therefore, if leaders are going to be effective with the current generation of Internet-savvy followers, they must adapt their leadership style. I call this Leadership 2.0.