Our words carry enormous weight. More than we sometimes think. They often impact people for decades, providing the courage to press on or the reason to give up.
Archive for grace
Why Leaders Cannot Afford to Be Easily Offended
3 Vital Truths to Remember as You Work to Make a Difference in the World
As a leader, you are going to draw fire. People will criticize you. But the greatest leaders are not easily offended. Instead, they remember these three simple truths.
The Secret to Happiness as You Get Older
Why is it that some people get more grump as they get older and others become more joyful. Perhaps it’s a matter of how we choose to view what happens to us.
My Keynote Speech on Dealing with Offenses
The way we deal with offenses will determine the course of our spiritual journey. Here is my premise: “If you are going to survive—and fulfill your God-given calling—you must learn to handle criticism and overlook offenses.” In this speech I provide four truths about offenses.
The Number One Way Leaders Get Derailed
Recently, I wrote about how leaders must learn to handle criticism and overlook offenses. I think this is the number one way that leaders can get derailed and rendered ineffective.
Four Strategies for Responding to Poor Customer Service
Perhaps you’ve noticed: customer service has deteriorated noticeably since the recession began. Fewer waiters in restaurants. Slower room service in hotels. Longer wait times for support. This is hardly surprising. With significant layoffs in almost every industry, fewer people are available to provide the level of service you have come to expect. Here are four strategies for responding to poor customer service.