About Michael Hyatt

Four Things Your People Need in Tough Times

October 21, 2009 by Michael Hyatt

This recession has been a tough ride for most organizations. Many leaders I have met with in the last few months have grown weary of trying to keep things moving forward with fewer resources. They keep thinking things will improve, but “flat” seems to be the new “up.” In times like these, it is tempting for all of us to stay in our offices and become introspective. But we absolutely cannot do that. Our people need us now—more than ever.

Leadership and the Law of Replication

September 24, 2009 by Michael Hyatt

When I was about three or four, I distinctly remember my Mom saying to me, “Mike, you don’t need to walk with a limp. … Regardless of her admonition, I still walked with a limp for another year or so, simply because I wanted to be like my dad.

The Total Customer Experience

September 16, 2009 by Michael Hyatt

Being great at what you do is about more than being a competent professional or a skilled craftsman. It’s not enough to deliver a great product or service. It is about the total customer experience, from the first encounter until the last—and everything in between.

Four Strategies for Responding to Poor Customer Service

September 10, 2009 by Michael Hyatt

Perhaps you’ve noticed: customer service has deteriorated noticeably since the recession began. Fewer waiters in restaurants. Slower room service in hotels. Longer wait times for support. This is hardly surprising. With significant layoffs in almost every industry, fewer people are available to provide the level of service you have come to expect. Here are four strategies for responding to poor customer service.

Focus on Blog Content Before Traffic

August 14, 2009 by Michael Hyatt

I have heard the blogging experts talk about all kinds of things, from blogging platforms to SEO. But I rarely hear them talk about the one thing that is essential: content. All of these other items are interesting, but none of them will help you if you don’t write great—or at least, pretty good—blog posts.

Priority Management and Life Balance

August 7, 2009 by Michael Hyatt

Most people believe that somehow, if they can just find the right system, they can get everything done. I think this is a myth bordering on an outright lie. You can’t do it all. Time is a limited resource. In my experience, the key to work/life balance begins by getting crystal clear on your priorities.