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Michael Hyatt
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Archive for grace

How Our Words Impact Others

Harnessing the Power of the Tongue

November 4, 2019 by Michael Hyatt

Our words carry enormous weight. More than we sometimes think. They often impact people for decades, providing the courage to press on or the reason to give up.

Filed Under: Leadership Tagged With: Affirmation, conversation, encouragement, grace, speech, tongue, words

Why Leaders Cannot Afford to Be Easily Offended

3 Vital Truths to Remember as You Work to Make a Difference in the World

July 17, 2017 by Michael Hyatt

As a leader, you are going to draw fire. People will criticize you. But the greatest leaders are not easily offended. Instead, they remember these three simple truths.

Filed Under: Leadership Tagged With: Anger, criticism, grace, Hurt, Offense, Patience, Revenge, Self-Control

The Secret to Happiness as You Get Older

February 13, 2012 by Michael Hyatt

Why is it that some people get more grump as they get older and others become more joyful. Perhaps it’s a matter of how we choose to view what happens to us.

Filed Under: Leadership Tagged With: aging, grace, gratitude, halocaust, happiness, tony robbins

My Keynote Speech on Dealing with Offenses

March 26, 2011 by Michael Hyatt

The way we deal with offenses will determine the course of our spiritual journey. Here is my premise: “If you are going to survive—and fulfill your God-given calling—you must learn to handle criticism and overlook offenses.” In this speech I provide four truths about offenses.

Filed Under: Leadership Tagged With: Anger, Forgiveness, Generosity, grace, Humility, offenses

The Number One Way Leaders Get Derailed

February 10, 2011 by Michael Hyatt

Recently, I wrote about how leaders must learn to handle criticism and overlook offenses. I think this is the number one way that leaders can get derailed and rendered ineffective.

Filed Under: Leadership Tagged With: Anger, criticism, Forgiveness, grace, Hurt, Offense, Patience, resentment, Revenge

Four Strategies for Responding to Poor Customer Service

September 10, 2009 by Michael Hyatt

Perhaps you’ve noticed: customer service has deteriorated noticeably since the recession began. Fewer waiters in restaurants. Slower room service in hotels. Longer wait times for support. This is hardly surprising. With significant layoffs in almost every industry, fewer people are available to provide the level of service you have come to expect. Here are four strategies for responding to poor customer service.

Filed Under: Leadership Tagged With: attitude, customer service, grace, gratitude, Leadership, Patience

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