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Michael Hyatt
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Archive for Customer Satisfaction

Three Reasons You Can’t Afford That High-Maintenance Client

How to Spot the Relationships that Will Only Drag You Down

May 12, 2017 by Michael Hyatt

I don’t mean to sound unkind, but there are just some people you are not called to serve. You can spend all your time caught up in the drama of their demands and accusations, or you can move on. The sooner you cut the cord, the more productive—and happy—you’ll be.

Filed Under: Leadership Tagged With: Client Service, Customer Engagement, Customer Satisfaction, customer service, Featured, fired, High Maintenance, Leadership, Opportunities, relationships, Resource Management

Why Sometimes You Need to Fire Your Customers

What It’s Costing You to Serve Everyone as if There’s No Limit

October 12, 2015 by Michael Hyatt

If you’ve ever worked in retail—and even if you haven’t—you’ve probably heard the phrase, “the customer is always right.” But just because you’ve heard it doesn’t make it true. My daughter Megan enjoys the BBC show, Mr. Selfridge, about pioneering retailer Jeremy Selfridge. Supposedly, he was one of the people to popularize the phrase that […]

Filed Under: Entrepreneurship Tagged With: Customer Satisfaction, customer service, team