As a leader, you pride yourself on being proactive and in control. But one area feels like a perpetual dumpster fire—email! It’s all communications, really. Slack messages, texts, voicemail, it’s a constant burn. When will it end?
Archive for Communication
In 2000, I got one of the greatest opportunities in my career. I was appointed publisher over the Nelson Books division of Thomas Nelson Publishers, which was one of the top English language publishers in the world. I knew our team had experienced some financial troubles, but I was thrilled for the chance to lead. […]
You’ve got a big vision for your business and you’re building a team to get you there. But where two or three people are gathered, there’s bound to be some misunderstanding. No matter how hard you work at it, you wind up having to repeat yourself. That costs time and wastes momentum. Why does communication […]
Under-communication is a consistent problem in nearly every business. You can solve that by taking ownership of the communication happening around you. I’ve worked with more than my share of poor communicators over the years. One was a boss who rarely shared information and never in a timely way. My office happened to be in […]
As a leader, you’re committed to transparency in running your business. But that’s not as easy as it sounds. What about introducing a major change or initiative? Or announcing a layoff? How to manage the flow of sensitive information without causing confusion or mistrust.
To lead others, you need a compelling vision. But lofty words are not enough. A vision statement must draw a crystal-clear picture of the future that guides action. In 2000, I took over Nelson Books, a major division of Thomas Nelson. I quickly discovered that it was the least profitable of the fourteen units in […]