One of the greatest gifts any of us can ever receive is the gift of listening. It is also one of the greatest gifts we can ever give. Unfortunately, it appears to be a lost art.
The Lost Art of Listening
Shift the Drift
Every stream has a current. Throw a twig or a piece of paper into the water, and it will drift with the current. This is natural. It is simply the way things work. Organizations are similar to streams. They too have a flow.
The Expresso Book Machine
Currently, Amazon.com has a big competitive advantage compared to brick-and-mortar bookstores. In a word, that advantage is selection. But that is about to change.
How to Get a Faster Response to Your E-mail
I often hear people complain about how long it takes to get a response to e-mail. Sometimes, to be sure, it is because the person they are waiting on is inept. The simplest request gets lost in a sea of unprocessed e-mail.
Finding More “Head Time”
Most of us don’t spend enough time thinking. We are so busy doing that we have, I fear, almost forgotten how to think. Yet it is our thinking, more than any other single activity, that influences our outcomes.
Email Etiquette 101
The use of e-mail in corporate culture is pervasive. I rarely get letters any more. Even phone calls are uncommon. But I get scores of e-mail messages every day. Yet, I am continually surprised at how people often misuse this medium. Therefore, I would like to humbly offer up 18 suggestions for better e-mail communication and etiquette: