The days are getting shorter again, but it’s not too late to take a few days off before the end of summer. August is often the perfect month to take some time away from work. You should consider getting away for a bit because you probably need it. Vacations are vital for rejuvenation, especially for […]
Archive for Leadership
Why Businesses and Nonprofits Need to Rethink their Benefits Packages
It’s More than a Hiring Gimmick—It’s a Tool for Fine Tuning Team Culture
There’s no greater predictor of long-term organizational success than healthy team culture. Yes, customers matter. So do products and services. But an unhealthy team won’t create the best products or serve their customers very well. But how can leaders build healthy team culture? The most common way is to start with a list of core […]
Why Leaders Cannot Afford to Be Easily Offended
3 Vital Truths to Remember as You Work to Make a Difference in the World
As a leader, you are going to draw fire. People will criticize you. But the greatest leaders are not easily offended. Instead, they remember these three simple truths.
Smash That Glass Ceiling With Feeling
4 Lessons to Help Strong Women Thrive in the Marketplace
Here’s an idea for women who bump up against the glass ceiling at work: Create your own business where you own the ceiling. And the good news about that DIY approach to business is that it’s easier than ever before. Christy Wright is an entrepreneur and business coach whose mission is to help create a […]
Why Great Customer Service Is So Important
5 Ways We’re Focused on Making Ours Great
Customer service is a double-edged sword. Get it right and you can make loyal, lifelong customers who sell your products for you. Get it wrong and you can find your business in real trouble. The Wrong Way to Do It My friend Frank gave me an example of the exact wrong way to do customer […]
How to Push a Major Organizational Change Without the Backlash
6 Ways to Pluck the Goose Without Ruffling Feathers
When I first joined Thomas Nelson, communications with most of our staff were not where they needed to be. There was a joke at the time that was all too accurate. If you worked at our publishing house and wanted to know what was coming next, you’d just have to find out about it in […]