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Michael Hyatt
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Archive for organizational change

How Do You Change Organizational Culture?

6 Steps to Turn Things Around

May 1, 2018 by Michael Hyatt

Most leaders would like to change their corporate culture, but they don’t know how. In this post, I outline six steps.

Filed Under: Leadership Tagged With: culture, operating results, organizational change, transformation

What Top Talent Really Wants in a Job

It May Not Be What You Think

February 20, 2018 by Mark Miller

In the face of new volatility in the financial world and a tightening labor market, how can you find and keep the talent you need without simply throwing more and more money at the problem? If that’s the question you are asking, you’re on the right track. Here’s why: I know many leaders who’ve tried […]

Filed Under: Leadership Tagged With: employee, employee morale, Hiring, Leadership, organizational change, retention

Why Great Customer Service Is So Important

5 Ways We’re Focused on Making Ours Great

July 3, 2017 by Michael Hyatt

Customer service is a double-edged sword. Get it right and you can make loyal, lifelong customers who sell your products for you. Get it wrong and you can find your business in real trouble. The Wrong Way to Do It My friend Frank gave me an example of the exact wrong way to do customer […]

Filed Under: Influence, Leadership Tagged With: change, culture, customer service, Leadership, organizational change, WOW

How to Push a Major Organizational Change Without the Backlash

6 Ways to Pluck the Goose Without Ruffling Feathers

June 30, 2017 by Michael Hyatt

When I first joined Thomas Nelson, communications with most of our staff were not where they needed to be. There was a joke at the time that was all too accurate. If you worked at our publishing house and wanted to know what was coming next, you’d just have to find out about it in […]

Filed Under: Leadership Tagged With: backlash, change, Leadership, organizational change

How to Make a Big Change Without Blowing Up Your Business

July 21, 2014 by Michael Hyatt

Whenever an organization rolls out a major change, clarity and alignment are essential. Without those two things all the best intentions amount to little more than heartburn and headaches. As a leader responsible for a large company, I have experienced the difficulty of getting clarity and creating alignment with my team. In one instance, we […]

Filed Under: Leadership Tagged With: Change Management, Communication, National Speakers Association, NSA, organizational change, Public Backlash

What My Dog Trainer Reminded Me About Leadership

May 9, 2014 by Michael Hyatt

Sitting on the Front Porch with Charlie

Recently, my wife bought me a Labradoodle puppy. I had wanted one ever since my daughter got hers. My grandson named him “Charlie Brown,” since his fur was a beautiful chocolate brown color. Though he was born in January, we didn’t get to meet Charlie until last week. He spent the first eleven weeks at […]

Filed Under: Leadership Tagged With: Behavior, culture, organizational change, self-discipline, self-leadership, training

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