Archive for Main ⬅︎ Don’t use

The Total Customer Experience

September 16, 2009 by Michael Hyatt

Being great at what you do is about more than being a competent professional or a skilled craftsman. It’s not enough to deliver a great product or service. It is about the total customer experience, from the first encounter until the last—and everything in between.

Four Strategies for Responding to Poor Customer Service

September 10, 2009 by Michael Hyatt

Perhaps you’ve noticed: customer service has deteriorated noticeably since the recession began. Fewer waiters in restaurants. Slower room service in hotels. Longer wait times for support. This is hardly surprising. With significant layoffs in almost every industry, fewer people are available to provide the level of service you have come to expect. Here are four strategies for responding to poor customer service.

Focus on Blog Content Before Traffic

August 14, 2009 by Michael Hyatt

I have heard the blogging experts talk about all kinds of things, from blogging platforms to SEO. But I rarely hear them talk about the one thing that is essential: content. All of these other items are interesting, but none of them will help you if you don’t write great—or at least, pretty good—blog posts.

Priority Management and Life Balance

August 7, 2009 by Michael Hyatt

Most people believe that somehow, if they can just find the right system, they can get everything done. I think this is a myth bordering on an outright lie. You can’t do it all. Time is a limited resource. In my experience, the key to work/life balance begins by getting crystal clear on your priorities.

Before You Create a To-Do List

How to Create a Master Task List

August 4, 2009 by Michael Hyatt

or several years now, I have profited from using a “Master Task List.” This is a way to group your work-related activities so that you do what you were hired to do and keep from getting side-tracked by “trivial pursuits.” It is something you should develop before you start throwing together a to-do list.

What Keeps You Going When You Want to Quit?

July 31, 2009 by Michael Hyatt

Everything important requires work. Hard work. And sometimes there is a long arc between the dream and it’s realization. That’s when we want to quit, but that is also where the work and the transformation occur.