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Michael Hyatt
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Archive for WOW

Why Great Customer Service Is So Important

5 Ways We’re Focused on Making Ours Great

July 3, 2017 by Michael Hyatt

Customer service is a double-edged sword. Get it right and you can make loyal, lifelong customers who sell your products for you. Get it wrong and you can find your business in real trouble. The Wrong Way to Do It My friend Frank gave me an example of the exact wrong way to do customer […]

Filed Under: Influence, Leadership Tagged With: change, culture, customer service, Leadership, organizational change, WOW

The One Thing You Need to Create Wow Experiences

How to Overcome the 5 Obstacles to Excellence

April 24, 2017 by Michael Hyatt

If we are going to create wow experiences, we must become courageous. This is a personal, psychological bridge we need to cross. What we want—that wow experience—is on the other side of the ravine. There’s no other way to get there from here.

Filed Under: Leadership Tagged With: Courage, customer service, Fear, Leadership, WOW

3 Ways to Make Your Products Remarkable

March 8, 2013 by Michael Hyatt

At the Launch Conference a few months ago, I had the opportunity to sit down with New York Times bestselling author, Lysa TerKeurst and interview her about her concept of “Remarkable Marketing.” What she had to say is applicable to anyone who is trying to get their message heard. According to Lysa, the most important […]

Filed Under: Publishing Tagged With: Authors, Books, Lysa TerKeurst, marketing, remarkable marketing, Unglued, WOW

3 Characteristics of the New Marketing

May 14, 2012 by Michael Hyatt

The new marketing is about building relationships. It includes authenticity, generosity, and story-telling.

Filed Under: Platform Tagged With: Customer Engagement, customer service, marketing, The Southern, WOW

6 Steps to More Courage

June 21, 2009 by Michael Hyatt

The one thing that will keep you from settling is courage. This is the only thing that gives life to the dream once the initial magic wears off. In my experience, there are six ways to find the courage you need to swim against the tide and stand for wow.

Filed Under: Leadership Tagged With: Bravery, Courage, Drift, heart, Intuition, Leadership, Mediocity, vision, WOW

The How of WOW

June 5, 2008 by Michael Hyatt

You don’t have to make every experience in life a WOW. If everything is a WOW, then pretty soon, nothing is a WOW. But you must be able to identify which experiences you want to make a WOW, and then have a process—or a “technology”—for creating that outcome. I call this “the how of WOW.” It involves asking five questions.

Filed Under: Leadership Tagged With: exceeding expectations, expectations, Leadership, Planning, product development, WOW, wow experiences