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Michael Hyatt
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Archive for Total Customer Experience

How to Deliver Wow Experiences

October 7, 2019 by Michael Hyatt

A few years ago, Gail, my daughter Marissa, and I spent three weeks in Italy. It was our first visit. I had high expectations, but I still wasn’t prepared for the warmth of the people or the richness and variety of wine and food. I felt like every day was a new and even better […]

Filed Under: Leadership Tagged With: Leadership Strategies, Total Customer Experience, wow experiences

Why Customer Service is the New Marketing

3 Undeniable Principles Entrepreneurs Can’t Afford to Miss

March 2, 2015 by Michael Hyatt

If you make a stellar product but don’t provide stellar customer service, guess what you won’t have? Very many customers. If you’re looking for a competitive advantage in business, customer service is the answer. Why? It’s like investing in both customer loyalty and your promotional budget at the same time. Customer service is the new […]

Filed Under: Platform Tagged With: apple, customer loyalty, customer service, Cyfe, MailChimp, Total Customer Experience, Zappos

The Total Customer Experience

September 16, 2009 by Michael Hyatt

Being great at what you do is about more than being a competent professional or a skilled craftsman. It’s not enough to deliver a great product or service. It is about the total customer experience, from the first encounter until the last—and everything in between.

Filed Under: Leadership Tagged With: customer service, Doctor’s Offices, Leadership, Total Customer Experience