In 2000, I got one of the greatest opportunities in my career. I was appointed publisher over the Nelson Books division of Thomas Nelson Publishers, which was one of the top English language publishers in the world. I knew our team had experienced some financial troubles, but I was thrilled for the chance to lead. […]
Archive for Leadership
3 Communication Fails You Need to Avoid
You’ve got a big vision for your business and you’re building a team to get you there. But where two or three people are gathered, there’s bound to be some misunderstanding. No matter how hard you work at it, you wind up having to repeat yourself. That costs time and wastes momentum. Why does communication […]
How to Avoid Confusion with Clear Communication
Under-communication is a consistent problem in nearly every business. You can solve that by taking ownership of the communication happening around you. I’ve worked with more than my share of poor communicators over the years. One was a boss who rarely shared information and never in a timely way. My office happened to be in […]
How to Communicate Sensitive Information
As a leader, you’re committed to transparency in running your business. But that’s not as easy as it sounds. What about introducing a major change or initiative? Or announcing a layoff? How to manage the flow of sensitive information without causing confusion or mistrust.
Communication Secrets of Remote Teams
If you’ve recently made the switch to remote work, you’re not alone. At least a quarter of U.S. employees worked from home at least part of the time before the Covid-19 crisis. An estimated 16 million U.S. knowledge workers started working remotely due to Covid-19 as of March 2020. That number has likely continued to […]
How Successful Leaders Overcome Resistance
You’re well on the way to achieving your vision, but something unexpected happens. Maybe a cost overrun or a production delay. Vendors are confused. Customers aren’t happy. Employees start complaining as the problems pile up.