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Michael Hyatt
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Archive for paperwork

Procedures That Drive Customers Crazy

March 11, 2009 by Michael Hyatt

As I was driving back to the office, I began to speculate about how many procedures my own company has that may be superfluous? What are we doing that is no longer necessary or useful? How much cost and frustration does this add for our customers and other key constituents? Probably more than I’d like to admit.

Filed Under: Productivity Tagged With: customer service, paperwork, procedures, Productivity, redundancy