Here’s an idea for women who bump up against the glass ceiling at work: Create your own business where you own the ceiling. And the good news about that DIY approach to business is that it’s easier than ever before. Christy Wright is an entrepreneur and business coach whose mission is to help create a […]
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Why Great Customer Service Is So Important
5 Ways We’re Focused on Making Ours Great
Customer service is a double-edged sword. Get it right and you can make loyal, lifelong customers who sell your products for you. Get it wrong and you can find your business in real trouble. The Wrong Way to Do It My friend Frank gave me an example of the exact wrong way to do customer […]
How to Push a Major Organizational Change Without the Backlash
6 Ways to Pluck the Goose Without Ruffling Feathers
When I first joined Thomas Nelson, communications with most of our staff were not where they needed to be. There was a joke at the time that was all too accurate. If you worked at our publishing house and wanted to know what was coming next, you’d just have to find out about it in […]
What Ike’s Secret D-Day Letter Shows Us About Leadership
3 Things Eisenhower Got Right About Storming the Beaches
D-Day is known as a great victory for the allied forces, the beginning of the end for the Nazis as over 150,000 troops pushed into Europe in the first wave of an invasion by sea. But it easily could have gone the other way. We can learn a great deal from the difference. A draft […]
5 Reasons You’re Still Procrastinating
How to Get Over It and Finally Get Things Done
At work, you feel stuck in the deepest rut of all time. You try to move forward but the groove is deep and you’re wedged in there pretty good. Sound familiar? It happens to most leaders at some point. I’ve found the best way to get yourself out of the rut is to understand the […]
When Aptitude Is Not Enough
3 Questions to Ask Yourself Before You Shake Things Up
I’ve said before many times that the key to job satisfaction is moving away from your Drudgery and Disinterest Zones and toward the Passion and Proficiency of your Desire Zone. Some readers have raised a good question about this shift. “It’s easy to tell what I’m passionate about,” they tell me, “but how do I […]