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Michael Hyatt
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Archive for wow experiences

How to Deliver Wow Experiences

October 7, 2019 by Michael Hyatt

A few years ago, Gail, my daughter Marissa, and I spent three weeks in Italy. It was our first visit. I had high expectations, but I still wasn’t prepared for the warmth of the people or the richness and variety of wine and food. I felt like every day was a new and even better […]

Filed Under: Leadership Tagged With: Leadership Strategies, Total Customer Experience, wow experiences

The How of WOW

June 5, 2008 by Michael Hyatt

You don’t have to make every experience in life a WOW. If everything is a WOW, then pretty soon, nothing is a WOW. But you must be able to identify which experiences you want to make a WOW, and then have a process—or a “technology”—for creating that outcome. I call this “the how of WOW.” It involves asking five questions.

Filed Under: Leadership Tagged With: exceeding expectations, expectations, Leadership, Planning, product development, WOW, wow experiences