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Michael Hyatt
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Archive for extreme owernship

Why United’s PR Disaster Didn’t Fly

In Time of Crisis CEOs Must Exercise Extreme Ownership

April 13, 2017 by Michael Hyatt

United Airlines CEO Oscar Muñoz apologized Tuesday afternoon to the doctor who was forcibly removed from an over-packed Chicago-to-Louisville flight on Sunday. Muñoz called it a “truly horrific event.” “No one should ever be mistreated this way,” he said, pledging on behalf of his company, “we take full responsibility and we will work to make […]

Filed Under: Leadership Tagged With: extreme owernship, Oscar Muñoz, United Airlines